Terms of Service

1. Services

Shelby Web Company provides web design, SEO, branding, digital media, and related consulting services. Specific deliverables, timelines, and fees are outlined in each proposal, invoice, or written agreement.

2. Client Responsibilities

To keep projects on schedule, clients agree to:

• Provide accurate content, assets, credentials, and approvals in a timely manner.
• Ensure they have rights to all submitted logos, text, images, videos, and other materials.
• Review milestones and provide feedback within agreed review windows.

3. Payments and Fees

Unless otherwise stated in writing:

• Projects may require an upfront deposit before work begins.
• Invoices are due by the date listed on the invoice.
• Late payments may pause work until balances are current.
• Third-party costs, such as domains, web hosting, plugins, ad spend, and platform subscriptions, are the client's responsibility unless included in writing.

4. Revisions and Scope Changes

Reasonable revisions are included as defined in your proposal. Requests outside the agreed scope may require a change order, timeline adjustment, or additional fee.

5. Intellectual Property

Unless stated otherwise in writing:

• Clients retain ownership of their pre-existing brand materials and approved final deliverables after full payment.
• Shelby Web Company retains ownership of internal processes, frameworks, code libraries, and non-exclusive know-how used to deliver services.
• We may display completed work in our portfolio unless a separate confidentiality agreement prohibits it.

6. Results Disclaimer

We use best practices for design, SEO, and marketing, but we do not guarantee specific rankings, lead counts, revenue outcomes, or business performance.

7. Third-Party Services

Projects may involve third-party platforms and providers. We are not liable for outages, policy changes, pricing changes, or service issues caused by third parties.

8. Limitation of Liability

To the fullest extent permitted by law, Shelby Web Company's total liability arising out of or related to services is limited to the amount paid by the client for the specific service giving rise to the claim.

9. Termination

Either party may terminate services according to the applicable agreement. Clients remain responsible for payment for work completed and expenses incurred before termination.

10. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

11. Contact Us

Questions about these Terms can be sent todx1creations25@gmail.comor(704) 473-8188.